Policy

TERMS AND CONDITIONS 

PARTY HOTLINE

Terms and Conditions

Effective Date:  2/11/2026

These Terms and Conditions (“Agreement”) govern all bookings and services provided by Party Hotline (“Company,” “we,” “our,” or “us”). By booking and paying for an event with Party Hotline, the client (“Client,” “you,” or “your”) agrees to the following terms:

1. Booking and Payment Terms

• No deposit is required to book an event with Party Hotline.
  
  
  

• Full payment is due on the day of the event prior to or at the time services are rendered.
  
  
  

• Failure to submit full payment on the day of the event may result in refusal of service.
  
  
  

2. Package Policy

• All packages offered by Party Hotline are provided as-is.
  
  
  

• No alterations, substitutions, customizations, or accommodations can be made to any package.
  
  
  

• By booking, the Client agrees to the specific package selected without modification.
  
  
  

3. Event Confirmation Requirement

• The Client must confirm their scheduled event no later than three (3) days prior to the event date.
  
  
  

• Confirmation must be made via email or text message.
  
  
  

• Failure to confirm within three (3) days of the event will result in automatic cancellation of the booking.
  
  
  

4. Cancellation Policy

• Clients may cancel their event at any time prior to the day of the event and any moment prior to  payment being made without penalty.
  
  
  

• No refunds will be issued after payments have been made and the event has been set up.  Once payment is made, no cancellation can be made. 

• Party Hotline reserves the right to deny services or cancel an event booked by a client at their own will.   

5. Setup and Arrival Time

• Party Hotline requires three (3) hours to properly and safely set up for each event.
  
  
  

• Our team will arrive three (3) hours prior to the event start time to complete setup.
  
  
  

• The Client is responsible for ensuring the venue is accessible and free of furniture or materials during this setup window.
  
  
  

6. Damage to Equipment and Materials

• The Client is fully responsible for any damage to Party Hotline’s equipment, décor, materials, or rented items during the event.
  
  
  

• Any damage caused by the Client or the Client’s guests will result in a fine or replacement cost, which must be paid by the Client.
  
  
  

• Party Hotline reserves the right to assess and determine the cost of damages.
  
  
  

7. Final Agreement

• A booking becomes officially confirmed once the Client agrees to the selected package and provides confirmation via email or text.
  
  
  

• Upon confirmation, the Client agrees to all terms outlined in this Agreement.
  
  
  

• These Terms and Conditions constitute the full agreement between Party Hotline and the Client.
  
  
  

By booking with Party Hotline, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions.

Owner Signature:  Reneé Scarborough